Terms and Conditions for Phoenix Purity

Welcome to Phoenix Purity. These Terms and Conditions govern your use of our online platform and the plumbing services we provide. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By engaging with Phoenix Purity for any of our plumbing services, including but not limited to emergency plumbing repairs, drain cleaning, water heater installation and repair, pipe leak detection, bathroom and kitchen plumbing renovations, commercial plumbing maintenance, backflow prevention, hydro-jetting, sewer line repair and replacement, and faucet and fixture installation, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Phoenix Purity offers a comprehensive range of plumbing services. Our commitment is to provide professional, efficient, and high-quality solutions for all your plumbing needs. Specific details regarding service scope, timelines, and pricing will be provided upon consultation and agreement for each specific job.

3. Pricing and Payments

All service fees will be communicated transparently before work commences. Payment terms will be agreed upon in advance, typically upon completion of the service. We accept various payment methods, which will be detailed in your service agreement or invoice. Late payments may incur additional charges as outlined in your specific contract.

4. Scheduling and Cancellations

We strive to accommodate your scheduling needs for all services. If you need to cancel or reschedule an appointment, we request that you provide us with reasonable notice. Specific cancellation policies may apply for certain services, which will be communicated at the time of booking.

5. Guarantees and Warranties

Phoenix Purity stands by the quality of our workmanship. Specific warranties for parts and labor will be provided as applicable for each service performed. These warranties are subject to certain conditions and limitations, which will be clearly explained.

6. Limitation of Liability

Phoenix Purity shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

7. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Phoenix Purity
750 Bedok North Road,
#04-32 Fengshan Centre,
Singapore, Singapore, 460750